Why boom?
Why boom?
In 2023 we accepted 99% of non-fraudulent claims, so you can be sure we’ve got your back.
Unlike many other insurers, we don’t charge admin fees to make changes to your policy.
You can report a claim 24 hours a day, 7 days a week, through our claims helpline.
Choose one of our
flexible cover packages
Choose one of our flexible cover packages
and fine tune
with add-ons
and fine tune
with add-ons
Enhanced
courtesy car
Motor legal
protection
Keys and
locks cover
Protected no
claims bonus
RAC breakdown
cover
Any questions?
Why is my car appearing as not insured on MID?
The Motor Insurance Database (MID) is generally updated every 48 hours. However it can take up to 7 days to update after you buy your insurance policy.
Please double check your policy certificate and schedule to make sure all your policy details are correct. While waiting for MID to update, you can use your policy certificate as your proof of insurance.
How can I get my policy documents online?
All your policy documents are available immediately in your boom account (https://account.boom.co.uk/login).
What vehicle trackers are accepted?
When a vehicle tracker is required for your boom insurance, it must be a working Thatcham approved (category S5 or S7) tracker with an active subscription.
What if I'm in an accident with an uninsured driver?
If you’re in an accident with an uninsured driver, take their details and contact the Police.
As part of our comprehensive boom, boom Plus and boom Premium packages, we offer an ’Uninsured Driver Promise’, which means your excess and no claim bonus will not be affected if you’re in an accident with an uninsured driver.
Am I covered to drive in other countries?
As part of your car insurance policy, we provide the minimum compulsory insurance you need by law to use your vehicle within the European Union (EU), or any other country in the Commission of the Economic Community (EEA). Please take a look at your policy handbook for full details.
What should I do if I have an accident?
In the event of an accident, try to remain calm and make sure everyone is safe. Move to a safe location and call an Ambulance or the Police straight away if there are any serious injuries or the road is blocked.
Call the Police straight away if:
The key details you can take to make sure your claim is handled quickly are:
Call us on one of the numbers below to make a claim:
Report a claim – 0344 043 3561
Make a Windscreen claim – 0800 032 3522
Make a Legal claim – 0333 005 6716
Make a key claim – 03452183514
To talk to someone about an existing accident claim – 0127 374 1991
Get the boom app
Your car insurance on the move
You can get info and make changes when you’re out and about. If you need some help or to make a claim, it’s at your fingertips.
It’s your policy in your pocket – wherever you are, whenever you need.
boom is a trading name of Abacai Technologies Limited who are the intermediary not your insurer and you can find us on the Financial Services Register (www.fca.org.uk/register, number: 953258). Abacai Technologies Limited is an Appointed Representative of Complete Cover Group Limited and you can find them on the Financial Services Register (www.fca.org.uk/register, number: 309611). You can also find us through Companies House as registered in England & Wales, our number: 13147398 and our registered office is: Axiom House The Centre 4th Floor Feltham Middlesex TW13 4AU.
Damage and injury to others
Cover for injury or damage you cause to others, or their property, when driving your vehicle.
Damage to your vehicle
Whether your vehicle is damaged in an accident or vandalised, where possible we’ll repair your vehicle and get you back on the road. You’ll be paid the market value of your vehicle if it cannot be repaired.
Fire and theft
If your vehicle is damaged in a fire or attempted theft, we’ll aim to repair your vehicle if possible. If your vehicle is stolen or can’t be repaired after a fire, you’ll be paid it’s current market value, or the amount you declared, whichever is lower.
New car replacement
Your vehicle will be replaced with one of the same make, model and specification, if the costs of repair following accidental damage exceeds 60% of the current market value.
Windscreen cover
Damaged glass windscreens or side windows will be repaired or replaced. Includes the costs of recalibrating your windscreen after the work has been completed.
Theft of keys
Up to £500 cover if your vehicle keys are stolen.
Personal belongings
Up to £200 in the event of loss or damage to personal belongings when they’re in your vehicle.
Personal accident
Up to £5,000 if you or your partner are in an accident that results in death, loss of a limb or eye sight.
Courtesy car
Use of a small hatchback courtesy car when yours is being repaired after a claim at one of our approved garages. Courtesy cars are subject to availability.
Uninsured driver promise
If you or a named driver has an accident that’s not your fault and the driver of the other vehicle isn’t insured, you won’t have to pay your excess and your no claims bonus will not be reduced.
Cover whilst driving abroad
Up to 90 days cover in Europe so you can enjoy a driving holiday without having to arrange extra cover.
Damage and injury to others
Cover for injury or damage you cause to others, or their property, when driving your vehicle.
Damage to your vehicle
Whether your vehicle is damaged in an accident or vandalised, where possible we’ll repair your vehicle and get you back on the road. You’ll be paid the market value of your vehicle if it cannot be repaired.
Fire and theft
If your vehicle is damaged in a fire or attempted theft, we’ll aim to repair your vehicle if possible. If your vehicle is stolen or can’t be repaired after a fire, you’ll be paid it’s current market value, or the amount you declared, whichever is lower.
New car replacement
Your vehicle will be replaced with one of the same make, model and specification, if the costs of repair following accidental damage exceeds 60% of the current market value.
Windscreen cover
Damaged glass windscreens or side windows will be repaired or replaced. Includes the costs of recalibrating your windscreen after the work has been completed.
Theft of keys
Up to £500 cover if your vehicle keys are stolen.
Personal belongings
Up to £200 in the event of loss or damage to personal belongings when they’re in your vehicle.
Personal accident
Up to £5,000 if you or your partner are in an accident that results in death, loss of a limb or eye sight.
Courtesy car
Use of a small hatchback courtesy car when yours is being repaired after a claim at one of our approved garages. Courtesy cars are subject to availability.
Courtesy car after theft or write off
Use of a guaranteed courtesy car for up to 14 days if yours is stolen or written off and up to 28 days if it’s repairable, subject to a claim being made. The guaranteed courtesy car will be a similar size to a Ford Kuga or Vauxhall Insignia.
Uninsured driver promise
If you or a named driver has an accident that’s not your fault and the driver of the other vehicle isn’t insured, you won’t have to pay your excess and your no claims bonus will not be reduced.
Cover whilst driving abroad
Up to 90 days cover in Europe so you can enjoy a driving holiday without having to arrange extra cover.
Motor Legal Protection
Covers legal costs up to £100,000 if you have an accident that isn’t your fault. Cover is provided by ARC Legal Assistance.
Damage and injury to others
Cover for injury or damage you cause to others, or their property, when driving your vehicle.
Damage to your vehicle
Whether your vehicle is damaged in an accident or vandalised, where possible we’ll repair your vehicle and get you back on the road. You’ll be paid the market value of your vehicle if it cannot be repaired.
Fire and theft
If your vehicle is damaged in a fire or attempted theft, we’ll aim to repair your vehicle if possible. If your vehicle is stolen or can’t be repaired after a fire, you’ll be paid it’s current market value, or the amount you declared, whichever is lower.
New car replacement
Your vehicle will be replaced with one of the same make, model and specification, if the costs of repair following accidental damage exceeds 60% of the current market value.
Windscreen cover
Damaged glass windscreens or side windows will be repaired or replaced. Includes the costs of recalibrating your windscreen after the work has been completed.
Theft of keys
Up to £500 cover if your vehicle keys are stolen.
Personal belongings
Up to £200 in the event of loss or damage to personal belongings when they’re in your vehicle.
Personal accident
Up to £5,000 if you or your partner are in an accident that results in death, loss of a limb or eye sight.
Courtesy car
Use of a small hatchback courtesy car when yours is being repaired after a claim at one of our approved garages. Courtesy cars are subject to availability.
Courtesy car after theft or write off
Use of a guaranteed courtesy car for up to 14 days if yours is stolen or written off and up to 28 days if it’s repairable, subject to a claim being made. The guaranteed courtesy car will be a similar size to a Ford Kuga or Vauxhall Insignia.
Uninsured driver promise
If you or a named driver has an accident that’s not your fault and the driver of the other vehicle isn’t insured, you won’t have to pay your excess and your no claims bonus will not be reduced.
Cover whilst driving abroad
Up to 90 days cover in Europe so you can enjoy a driving holiday without having to arrange extra cover.
Motor Legal Protection
Covers legal costs up to £100,000 if you have an accident that isn’t your fault. Cover is provided by ARC Legal Assistance.
Keys & Locks
Up to £1,500 cover for replacement keys and locks if your keys are lost, stolen or damaged. Cover provided by Keycare.
RAC breakdown
Roadside assistance in the UK if your vehicle breaks down. Provided by the RAC
